Have you recently updated your iPhone and are experiencing issues with your ReSound hearing aids? Well, it turns out you wouldn’t be alone!
Since the release of iOS 13, which came out on September 19th, 2019, there have been heaps of complaints from iPhone users reporting issues with apps that require Bluetooth.
The purpose of the update was to make the system more user-friendly and provide an overall smoother and more enjoyable experience for iPhone users. Unfortunately, it seems that they have done quite the opposite! A nightmare for such a massive company with an estimated 85 million iPhone users in the US alone.
So, where does the problem lie with hearing aids? Since hearing aid connectivity requires Bluetooth and the new update requires Bluetooth permission in “non-tech speak,” this means that as well as having to have your phone’s Bluetooth turned on, you now have to give each app permission to use your Bluetooth.
This, therefore, has caused significant problems for people connecting their hearing aids to their iPhones & tablets. The same issues are also arising for people wanting to connect their phone to their wireless headphones and their car stereo.
Because of this, there has been some confusion as to what the problem is. Many of our patients have called in thinking that their hearing aid is the problem when, in fact, it is an issue with the new iOS update.
The iOS software tells your iPhone how to connect to your hearing aids. However, the new and updated version of this (iOS 13) is experiencing issues that are affecting the connection. The update is awfully buggy, which is creating a negative experience for ReSound hearing aid users.
Here at Acadian Hearing, we want to make sure you get the best out of your hearing aids. To help things up, we’ve put together this article for you to navigate some of the challenges presented by iOS 13 when connecting your ReSound hearing aids to your iPhone or tablet and how you can fix the most common problems. If you have any further inquiries or issues, then please contact ReSound at their hotline 888-735-4237 or email at [email protected] Apple has been made aware of the problem, and ReSound is doing their best to answer your calls.
Thank you for your patience during this frustrating time.
Dr. Heidi J. Sorrells obtained her doctorate degree from Salus University in Elkins Park, Pennsylvania and master’s and bachelor’s degrees from Minot State University in Minot, North Dakota. She is a certified Audiologist by the American Speech-Language-Hearing Association (ASHA) and she holds a Louisiana and a Texas Audiology License. Dr. Sorrells enjoys all aspects of working in a private practice audiology clinic but especially loves the challenges of vestibular (balance) assessment and rehabilitation.