Louisiana Families Trust Our Audiology Specialists and Hearing Care Services
In 1986, our hearing center doors opened to the great residents of Southwest Louisiana.
Since then, we’ve helped thousands of local people to improve their hearing care and prolong their hearing quality.
Our story dates to 1976 when audiologist and Major Steven W. Morris was serving in the US Army, caring for the hearing of our troops. Upon leaving, he founded Acadian Hearing & Speech Services in Lake Charles.
Since that day, Acadian Hearing Services has established a reputation as both the local hearing care experts and nationally as the state’s leading hearing & balance specialists.
After retiring in 2017, Steven W. Morris handed the baton to Dr. Heidi Sorrells, who along with her staff is driving forward to deliver Southwest Louisiana’s leading hearing care and provide expert help & support for all balance, dizziness, and vestibular disorder concerns.
Since 1986, Acadian Hearing has been Louisiana’s leading hearing care experts – not a title our staff takes lightly. Founder Major Steven W. Morris established the clinic’s status after treating troops in the US Army.
Today, Dr. Heidi J. Sorrells is leading Acadian Hearing’s team to new levels of excellence in advanced hearing care, with expertise across a wide range of treatments.
Originally from North Dakota, Heidi took over Acadian Hearing in 2017. As a student, she felt motivated to join the profession after a close family member was diagnosed with hearing loss in their forties.
To her delight, she saw how their world changed dramatically when an audiologist listened to their concerns and spent time finding the best solution.
These experiences have influenced her approach as a doctor. “When I treat patients, I understand the importance of listening and not putting my ideas above them,” she says.
It can be daunting when a loved one comes for an appointment. But our doctors act with the highest honesty and integrity, so you know they’ll receive a truly life-changing experience.
With three excellent full-time audiologists and a hearing instrument specialist, Acadian Hearing has a wealth of knowledge from which all our patients benefit.
Acadian Hearing clinics have warm, inviting atmospheres where doctors can discuss solutions and help assess each individual’s treatment.
Acadian Hearing attracts a wide cross-section of different people, from newborn infants to industrial workers. Since 2016, Acadian Hearing is especially proud to be caring for our armed service veterans.
This means our doctors understand every person’s hearing journey is unique, and they require services tailored to a range of different situations.
Acadian Hearing was one of the first clinics in Louisiana to treat BPPV effectively, an inner ear issue often associated with symptoms of dizziness and vertigo.
Although our patients have sometimes been told their condition is incurable, our doctors can often remedy this problem or significantly improve it in just one visit.
For those in need of prescription hearing aids, Acadian Hearing offers a lifelong commitment, with our personal treatment approach extending well beyond initial fittings.
These patients gain expert, real-world assistance during their first month as a wearer, followed by regular checks and sessions to monitor performance going forward.
Grow Into The Future
Acadian Hearing wants to offer the Lake Charles community the greatest service possible. That’s why in February 2020, it opened a brand-new “South” location, offering improved customer convenience.
Our patients are also the first to know about new treatments. Technology can revolutionize someone’s hearing, and Acadian Hearing ensures they’re aware of available cutting-edge solutions.
But regardless of budget, Acadian Hearing is committed to compassionate, independent service. Our doctors of audiology can make crucial differences to people’s lives with whatever options they purchase.
Our founder established Acadian Hearing’s reputation for excellence. Today, Dr. Heidi Sorrells and her team are embarking on a new era in advanced hearing care, determined to inspire even greater patient provision.
Meet Your Doctors of Audiology
Dr. Heidi J. Sorrells
Doctor of Audiology
Meet Dr. Sorrells
Dr. Heidi J. Sorrells obtained her doctorate degree from Salus University in Elkins Park, Pennsylvania and master’s and bachelor’s degrees from Minot State University in Minot, North Dakota. Dr. Sorrells is a certified audiologist by the American Speech-Language-Hearing Association (ASHA) and she holds a Louisiana and a Texas Audiology License. Dr. Sorrells enjoys all aspects of working in a private practice audiology clinic but especially loves the challenges of vestibular (balance) assessment and rehabilitation.
Dr. Sorrells was born and raised in a small town called Bottineau in North Dakota. She decided early on that the long, harsh winters were not for her and made her way down to warmer weather. Outside of work, Dr. Sorrells is especially fond of spending time traveling with her husband, spending time with friends and family, hiking, biking, and reading.
Dr. Bridget B. Garrido
Doctor of Audiology
Meet Dr. Garrido
Dr. Bridget Garrido is a native of Baton Rouge, Louisiana and has been a part of the Acadian Hearing & Speech Services team since 1994. Dr. Garrido received her doctorate of audiology from Salus University in Elkins Park, Pennsylvania, a master’s degree in communication disorders from LSU Medical Center in New Orleans, and an undergraduate degree from LSU Baton Rouge. Dr. Garrido is certified nationally from the American Speech-Language-Hearing Association and holds Louisiana state licensure.
Dr. Garrido finds the field of audiology both challenging and rewarding on a daily basis. By working in a private practice setting, such as Acadian Hearing & Speech Services, all hearing healthcare needs of the patients can be serviced. Outside of work, Bridget enjoys traveling, cooking, and spending time with her friends, husband, and two children.
Dr. Juliana Carriere-Marcantel
Doctor of Audiology
Meet Dr. Carriere-Marcantel
Dr. Juliana Carriere-Marcantel joined the Acadian Hearing team in 2017. She is a native of Sulphur, Louisiana. Dr. Marcantel received a bachelor’s degree from Lamar University. She graduated with her doctorate in audiology from Louisiana State University School of Medicine in New Orleans in 2014. Following graduation, Juliana worked in Beaumont at Southeast Texas ENT. After years of driving the long trip back and forth to Beaumont, she decided to pursue a job closer to home. She holds an Audiology License in Louisiana as well as Texas.
Dr. Marcantel enjoys working at Acadian Hearing Services mostly because she is able to work with local area patients. She enjoys all aspects of audiology and finds helping patients hear better to be very rewarding.
She currently resides in Lake Charles with her husband Matt and her dog Brees. Outside of work, she likes to spend time with friends and family.
JESSICA L. PITTMAN
Hearing Instrument Specialist
Jessica Pittman joined the Acadian Hearing team in 2015 to assist with patient care and marketing. She holds a degree in marketing from McNeese State University. While working in the front office, she was able to train with the audiologists and in turn, earned her license as a hearing aid specialist in Louisiana.
As with most of our staff, Jessica wears many hats at Acadian Hearing. In addition to working on hearing aids, she is certified by CAOHC to perform hearing testing for local industries. She is also our insurance and billing specialist and will be happy to assist you with any questions you may have. Jessica lives in Lake Charles with her husband Jared. She is a Louisiana native, born and raised in Sulphur. In her free time, she enjoys traveling, sewing, and spending time with friends and family.
Hearing Aid Specialist
Brian McMillin is a second generation Hearing Aid Specialist. His dad, Harvey, founded McMillin Hearing Aid Services in 1966. He spent many hours at the office with his dad and officially joined the business after obtaining his license in 1984. His knowledge and experience with hearing aids over the years has earned him a very loyal group of patients. Acadian Hearing was very lucky to have Brian join our team after the hurricanes in 2020. He is available to see patients from both clinics.
He is well-versed in all things hearing aid related, but his modification skills are where he shines. He is one of the few remaining specialists that are able to patch and repair hearing aid shells by hand! He is also very knowledgeable with testing and programming.
Brian lives in Sulphur with his wife Linda. In his free time, he enjoys watching sports with his dog Gurt. He also loves spending time with his kids & grand kids.
Find out more about Brian at
McMillin Hearing Aid Service
Patient Care Coordinator
Jennifer is our patient care coordinator and is in charge of front office operations. She is often the first person you’ll see, so her role in creating a warm and welcoming environment is integral. She is able to field many of your questions over the phone and also take care of your scheduling needs. You can expect Jennifer’s friendly voice whenever you call or visit our office.
She is a lifelong resident of Lake Charles. She shares life in Lake Charles with her husband, Jesse, and two children. Outside of work, Jennifer enjoys traveling and spending time with friends and family, especially when it’s aboard a cruise ship!
Gay Lynne Sorrells
Patient Care Coordinator
Meet Gay Lynne
Gay Lynne is the newest member of the Acadian Hearing team. You will find her helping to keep the front office running smoothly and efficiently, as well as supporting patients through her patient care coordinator duties. Gay Lynne strives to make sure every patient feels valued and appreciated.
A native of Houston, Gay Lynne raised five children who are now married. She currently has six grandchildren. She also helped to run the family chicken business as well as work as a realtor.
The nicest people
Hearing loss can slowly take away the most treasured parts of one’s life.
For Darren, he was most worried about “not hearing the grandkids.”
Prior to coming to Acadian Hearing Services, his main goal was “finding the best hearing aid.”
He describes the Acadian team as “the nicest people” and after having a comprehensive hearing assessment, he was fitted with hearing aids, which he describes simply as “amazing.
These people are true professionals
At first, Colleen’s hearing loss seemed funny, but soon it became clear it wasn’t a laughing matter.
Colleen recalls, “For several years, I misunderstood what my family were saying. It started out as a family joke. ‘You need hearing aids. Ha!’ It got progressively worse.”
Before visiting Acadian Hearing Services, Colleen didn’t have any worries. She says, “My desire to be able to HEAR properly obliterated my fears. I just knew that I needed help.”
For over 30 years Acadian Hearing has been my go-to-place for all my hearing needs.
Maria has worn hearing aids for over 40 years, but she recalls the moment she discovered she had a hearing loss quite vividly.
She says, “I was 26 years old and volunteering at the school my 6-year-old son was attending. The school nurse was testing hearing that day. By chance, she demonstrated the equipment by testing my hearing. I was shocked to learn I had hearing loss in both ears. I had no idea! I was so young.”
Request A Callback
There are a lot of myths and misconceptions about hearing loss and hearing aids which can make it difficult to know who to trust.
That’s why our team of audiologists are on hand to help!
If you have a question, a concern, or would like to speak to one of our professionals then simply complete this form and we will call you back shortly for a friendly, no-obligation conversation.
Don’t want to wait? Call us at: (337) 436-3277