Your ‘Hearing Health Hotline’ [COVID-19 Announcement]

by | Apr 8, 2020 | Local News, Patient Resources | 0 comments

As you may know, Governor Edwards recently enacted a closure of non-essential business through to April 30, with many doctors believing that this may be extended further.

At Acadian Hearing Services, this means we are closed for in-person appointments to prevent the spread and protect you and our team, but we are still available to help in several ways.

Here are some of the ways we can help you in the weeks ahead:

1. Your ‘Hearing Health Hotline’ 337 436-3277

If anyone within our community is having a problem with their hearing aids, our ‘Hearing Health Hotline’ is open from 9am-5pm, Monday through Friday.

2. Scheduled Drop-Off Service

Having problems with your hearing aid? Call to schedule a time to drop off the aid in the box in front of the office. When you arrive, give us a call and we will get the aid while you wait in your car. We will diagnose the problem and repair, sanitize the aid and return to the box for you to retrieve.

3. Supplies Delivered to You

If you need batteries, filters or any other supplies, we will mail them to you. We are unable to mail hearing aids.

4. Telehealth Services

If you need help, our team can schedule a remote telehealth appointment, allowing us to support and care for you from the safety of your own home.

If you have an upcoming appointment with us, our friendly staff will be calling soon to check on you and reschedule your visit as soon as possible.

As this situation evolves, we will continue to do the best thing to help you and our community.

Please know that although this may feel like a scary world, you remain the center of ours. We are here for you today and will always be here for you whenever you need us.

The most important thing is to STAY HOME, stay safe and keep your distance from others.

Your overall health, not just your hearing health, is our priority. Please know that we are here for you.

Warm Regards,

The Team at Acadian Hearing Services

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Dr. Heidi J Sorrells - Audiologist

Dr. Heidi J. Sorrells obtained her doctorate degree from Salus University in Elkins Park, Pennsylvania, and master’s and bachelor’s degrees from Minot State University in Minot, North Dakota. She is a certified audiologist by the American Speech-Language-Hearing Association (ASHA), and she holds a Louisiana and a Texas audiology license. Dr. Sorrells enjoys all aspects of working in a private practice audiology clinic but especially loves the challenges of vestibular (balance) assessment and rehabilitation.